FAQ
General
You have several options at your disposal:
- Work station in the open area.
- Work station in the office area.
- Conference room.
- Multi-function event hall. You can consult with us if you are not sure what is best for you.
Yes, as a casual or ticketed customer, you are required to register to confirm availability. If you are in the membership program, there is no need to register in advance but you are required to check in each time you enter the complex.
Payment
Options:
1. You can pay via the website/app by credit or debit card.
2. At the reception desk in the complex by credit/debit card or cash. For your convenience and a quick process, it is recommended to pay via the website/app to secure your booking.
*All payments via credit/debit card are secure.
Yes, we use the most advanced systems on the market to secure credit data, approved by the European Union at the strictest level.
Payment is made immediately upon ordering the service via the website/app/reception desk: Casual customers as part of the booking process on the website/app/reception desk. Member customers (subscription) during the registration process on the website/app/reception desk and then each month on the day of registration, for the entire following month.
*In any case, payments will be made in accordance with the pre-determined registration conditions, please consult with the complex staff.
It depends on the terms of the package you purchased, the terms of each package are detailed on the website, if you are not sure, you can consult our team to choose the perfect package for your needs.
Discounts & Vouchers
My Account
An account is not required to place an order, but you must fill in general information about yourself such as first name, last name, email address and phone number so that we can identify you at the entrance to the complex.
*It is recommended to open an account, registration is free, to make future orders faster. Also, the account is not only for orders, but also for updates, discounts, events, and more…
Very simple, click on Forgot Password and start the password reset process, follow the instructions. In any case, you can get help from the complex staff during operating hours.
Do you have more questions?
Email Us
Call Us
Monday – Friday | 9 am – 9 pm
